How Does AER Ensure 24 Hour Support Across Active Sites in Both Abu Dhabi and Dubai?

When managing complex infrastructure and construction projects in Dubai and Abu Dhabi, the unexpected can happen at any time. Groundwater may rise faster than predicted, pumps may need repositioning, or emergency drainage might be required overnight. This is why 24 hour support is not a luxury, but a necessity, especially on high-risk, high-traffic or public infrastructure sites.

Arabian Equipment (AER) has become the leading name in pump rental and dewatering solutions across the UAE not just for its fleet, but for its ability to deliver responsive, 24 hour support across both cities. Whether a project runs through the day, night or over a weekend, AER is ready with people, parts and expertise on demand.

1. Regional Coverage with Dedicated Support Teams

AER operates from fully equipped service hubs in Abu Dhabi and Dubai, ensuring rapid access to both personnel and equipment. These locations are strategically positioned to:

• Reduce response time to active sites

• Allow emergency equipment delivery within hours

• Support both planned and unplanned interventions at any time of day

Each support hub maintains its own team of on-call technicians, available 24 hours to attend sites, assess conditions and restore or adjust pumping operations.

2. Live Tracking and Asset Monitoring

For long-term or large-scale dewatering projects, system downtime can have serious cost and schedule impacts. AER minimises this risk through real-time tracking of pump performance, water flow and fuel levels. This allows the team to:

• Identify pressure drops or blockages remotely

• Schedule preventive maintenance before failure occurs

• Dispatch the correct personnel and tools based on live site data

By combining technology with rapid response, AER ensures seamless 24 hour service, even in isolated or high-risk project zones.

3. Preloaded Emergency Units for Immediate Dispatch

AER maintains a dedicated fleet of standby pump rental units, complete with pipework, suction accessories and power sources, ready for mobilisation. These units are used for:

• Flood response in underpasses, basements and low-lying urban areas

• Unscheduled water ingress during night works

• Pump replacements in live systems without service interruption

This fleet is particularly important during peak flood seasons, as seen in recent years across areas such as Dubai Marina, Al Reem Island, Business Bay and Mussafah.

4. On-Site Training and Handover Support

To reduce unnecessary callouts, AER offers site training for client teams during the initial handover. Operators are shown how to monitor pressure, inspect flow consistency, check power supply and report early signs of inefficiency.

In parallel, AER technicians conduct routine overnight checks on critical systems operating continuously, such as:

• Sewer bypass pumping

• Wellpoint dewatering during deep foundation excavation

• Coastal dewatering on reclaimed land

This proactive model ensures clients are supported both reactively and preventatively.

5. Centralised Communication and Rapid Job Allocation

AER’s 24 hour support model includes a centralised operations desk, which coordinates all service requests across Dubai and Abu Dhabi. This ensures:

• No duplication of effort across teams

• Clear dispatch based on proximity and expertise

• Faster site attendance and resolution times

Clients are never redirected to third parties or held in long communication loops. AER handles every step from the first call to resolution with its in-house team.

True 24 hour support is about more than availability. It is about being ready, responsive and reliable; all day, every day. With regional depots, on-call technicians, emergency pump rental units and advanced monitoring, AER Dewatering provides unmatched round-the-clock coverage for active sites across Dubai and Abu Dhabi.

For contractors, developers and government clients who cannot afford disruption, AER is the pump rental partner that stays one step ahead, even after hours.